If you receive a "Page Cannot Be Displayed" message when starting Toontown, please update your browser to Internet Explorer version 6.0 or above now. We are aware of a scripting issue in older browser versions.

If you see many polygons being drawn in completely random places turning Toontown into an inscrutable collage, first check with your graphics driver manufacturer's website to make sure you have their latest video driver installed. Windows 2000/XP users, please install the latest MS Service Pack for your OS (available here). Please visit our graphics driver page to update your drivers. If installing all of these fails to correct your problem, please run C:\windows\system\dxdiag.exe (or c:\winnt\system32\dxdiag.exe), click 'save all info',and send the resulting text file along with screen capture images (press F9 in-game) demonstrating the problem to toontown@disneyonline.com .

We are aware of the issue, please try an alternate credit card. This issue appears to happen when we are unable to charge your credit card for a significant period of time.

I'm exiting Toontown and it takes me to the "Report A Bug" page.

We are investigating reports of a Toontown startup problem where only a mouse cursor is displayed over a black screen when you should see the Toontown login screen. We believe this is not a graphics problem but a case of the Toontown program waiting for a message from our servers. If you see this problem and Toontown fails to respond for over a minute, please hit Alt-F4 to exit, and immediately submit a bug report. It is possible that simply restarting Toontown at that point will work properly. If this is the case, or if you perform some other action such as rebooting or installing new drivers/uninstalling and reinstalling Toontown that causes this problem to no longer appear, we would like to hear about it on the bug report page. Switching to a less populated district after you log in successfully may lessen the chance of this occurring when you restart the game.

After playing for an extended period you may notice that the hard disk drive is being accessed often ("thrashing"), and the game gets slower and slower. Toontown currently has a problem "leaking" memory, which causes it to use progressively more memory over time, which eventually causes the OS to 'swap' RAM to disk in an attempt to allocate more. If you experience signs of this, we suggest you exit and restart the game immediately (using Alt-F4 if necessary).

If you have an ATI card, are running Win2000 or WinXP, and see a black square instead of a cursor, this is due to an ATI driver problem. If your cursor flickers or flashes on and off as you move it across the screen, this is also a video driver problem. Please download the latest video driver from your card manufacturer.

Sometimes you will notice a 'black' background behind items such as the snowflake, or things like mist clouds will partially disappear when you get close to them or look at them from certain angles.

In certain locations the viewpoint will bounce back and forth between two positions very quickly, causing an 'earthquake' effect on the screen.